Request for Technical Support

Business owner checking his inventory.

Tech Support:

I need help trouble shooting or fixing an issue on my website.

Do you need help with your website? Do you have an existing website and you need some changes made? We can help. We created this portal as a way to streamline the process by prompting you for all of the information we need to get things rolling as soon as possible.

Please fill out this form if you:

  • are experiencing technical issues with your site.
  • are experiencing issues with your domain, hosting or other technical frustrations.

"*" indicates required fields

About You

Are you a new client?*
Business Address*

Description of Request:

Are you experiencing any error messages?
Do you require troubleshooting?
Please note that by submitting this troubleshooting request, I am authorizing a 1-2 hour fee. More details below.
On what kind of devices are experiencing this issue? (Please check all that apply.)*
Support Requests (by List)*
Page
Issue you're seeing:
 
Please list the affected page(s) or areas (header, footer) that are experiencing issues, and describe the issues for each page.
Max. file size: 5 MB.
Is this urgent?

Confirmation

Do you consent to providing the necessary information and access for us to proceed with your request?*
Troubleshooting Authorization*
Have you read our Rates page? We've updated some policies and we want to make sure you're aware of the changes.*
If you haven't read our Rates page before, now is a great opportunity to do that.

Helpful Tools

Explaining what you need can be tricky sometimes, so here are some tools that help.

Most of have free trials or free plans, which you may find helpful in your business too!

  • WeTransfer: Send all your files at once. Send up to 2 GB.
  • Loom: Great for recording your screen to demonstrate any issuues you may be having.

(PS, we don’t get kickbacks when you use these, they’re just great tried and tested tools (used by us for years) designed to save you grey hair.)

WeTransfer: Send Big Files

WeTransfer is a file-sharing service that allows users to easily send large files to others without needing to create another account.
Get the app: WeTransfer.com

Loom: Record your Screen

Loom is a video messaging tool that allows users to quickly record and share ideas visually on your screen. Loom.com

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